Data controller
The data controller for the personal data processed through this website is Dr Slavi Penev, specialist urologist, with practice address: 5 Anri Barbyus St, Plovdiv, phone +359 878 605 613. For questions about your personal data, you can contact us on this phone number or via the contact form.
What data we collect and why
Appointment requests. When you send a request through the form on this website, we process the data you enter: your name, phone number, optionally your email address, preferred location and time, type of consultation and a short message. We use them solely to contact you and arrange a day and time for your consultation. Please do not include details of your health condition in the form – these are discussed at the consultation.
Legal basis: your explicit consent (Art. 6(1)(a) of Regulation (EU) 2016/679 – GDPR) and taking steps at your request before a medical service is provided (Art. 6(1)(b)).
Phone calls. When you call us, we record your name and phone number in the appointment schedule. These data are processed as part of the medical records in accordance with the Bulgarian Health Act and the Medical Establishments Act.
Technical data. The hosting provider (Hostinger International Ltd., servers in the European Union) keeps standard server logs (IP address, date and time, requested address, browser) for the security and operation of the service. We do not analyse these logs to profile visitors.
Cookies and tracking
This website does not use tracking cookies or advertising or analytics tools. No third-party scripts are loaded. For this reason, no cookie banner is shown.
Links to external websites (for example Superdoc or Google Maps) lead to services with their own privacy policies, which apply once you open them.
Retention period
Data from appointment requests are sent by email to the practice and are deleted no later than 30 days after the appointment has been arranged or the request has been declined. No database of requests is stored on the website’s server. Data in the medical records are kept for the periods set by health legislation.
Who has access to the data
The data are accessible only to Dr Penev and to the person responsible for booking appointments. The hosting provider has technical access to the messages sent, in its capacity as data processor. Data are not shared with third parties for marketing purposes and are not transferred outside the European Union.
Your rights
You have the right of access to your data, the right to rectification, to erasure (“the right to be forgotten”), to restriction of processing, to data portability and to object, as well as the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal. To exercise your rights, contact us on +359 878 605 613.
If you believe that your rights have been infringed, you have the right to lodge a complaint with the Commission for Personal Data Protection (CPDP): 2 Prof. Tsvetan Lazarov Blvd, Sofia 1592, www.cpdp.bg.
Security
The website loads only over an encrypted connection (HTTPS). The request form is protected against automated submissions, and messages are transmitted over a secure connection to the practice’s mailbox.
Changes
This policy may be updated if the legislation or the way the website works changes. The current version is published on this page. Last updated: November 2026.